The procedure for changing the electricity supplier at the consumer's initiative is provided for by clause 6.1 of the Retail Electricity Market Rules approved by NEURC Resolution No. 2002 of 21.12.2018.
6.1.1. The consumer has the right, in accordance with the procedure established by these Rules, to change the electricity supplier by concluding a new electricity supply agreement (supply of electricity by a universal service provider) with a new electricity supplier.
6.1.2. The process of changing the electricity supplier by the consumer is ensured by the electricity market participants and retail electricity market participants involved in the supplier switching process, who ensure the switch and the related information exchange free of charge.
6.1.3.
A change of electricity supplier initiated by the consumer must be completed within a period starting from the day the consumer notifies the new electricity supplier of the intention to change the previous supplier,
but within no more than 21 calendar days from the date of such notification.
The day the consumer gives notice of the intention to change the electricity supplier is the date of the consumer's recorded request to the new electricity supplier regarding the intention to conclude an electricity supply agreement with it.
If the consumer has a valid fixed-term electricity supply agreement, in order to avoid penalties for early termination of the agreement by the previous electricity supplier, the consumer must notify the new electricity supplier of the intention to conclude an electricity supply agreement 21 calendar days before the expiry date of the current agreement.
6.1.4.
Within one supplier switching procedure, the consumer may change only one electricity supplier in accordance with the procedure defined in this section. At the same time, the consumer may initiate several supplier
switching procedures simultaneously.
6.1.5.
Notification of the intention to conclude a new agreement with a new electricity supplier is submitted in the form of an application for accession to the electricity supply agreement on the terms of the supplier's published commercial
offer; if the parties have mutually agreed to conclude the agreement on terms not contained in the supplier's published commercial offers, in the notification of intent to conclude a new agreement with the new
electricity supplier the consumer must provide the new supplier with additional information as defined by the Procedure.
